Privacy Information

We take the privacy of our website users very seriously.  We ask that you read this Privacy Policy (the Policy) carefully as it contains important information about how we will use your personal data.

Personal data we may collect about you
We will obtain personal data about you (such as your name, address, telephone number, email address and opinions) whenever you complete an online form or email us.

For example, we will obtain your personal data when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, purchase goods or services.

We may monitor your usage of this website.  This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a users internet service provider.  This information helps us to build a profile of our users.  Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.  Please see further the section on Use of cookies below.

Occasionally, we may receive information about you from other sources which we will add to the information which we already hold about you in order to help us provide goods and services and improve and personalise our service to you.

How we may use your personal data
We will use your personal data for the purposes described in the data protection notice that was brought to your attention at the time your data were obtained.  These purposes include:

• to help us identify you and any accounts you hold with us;
• administration;
• statistical analysis;
• customer profiling and analysing your purchasing preferences;
• marketing – see Marketing and opting out below;
• fraud prevention and detection;
• billing and order fulfilment;
• customising this website and its content to your particular preferences;
• to notify you of any changes to this website or our services which may affect you;
• security vetting; andimproving our services.

Marketing and opting out
We may share your personal data with organisations who are our business partners and we or they may contact you, unless you have asked us or them not to do so, by mail, telephone, SMS, text/picture/video message, email or via any other media about specific products, services, promotions or special offers which may be of interest to you.

If you prefer not to receive any further marketing communications from us, you can opt out at any time.  See further Your rights below.

Disclosure of your personal data
We may disclose your personal data to:

• other companies within our group;
• our agents and service providers (e.g. providers of web hosting or maintenance services);
• law enforcement agencies in connection with any investigation to help prevent unlawful activity; or
• our business partners in accordance with the Marketing and opting out section above.

Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:

• access to your account is controlled by password and username which are unique to you; and
• we store your personal data on secure servers.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

Monitoring
We may monitor and record communications with you, such as, telephone conversations and emails for the purpose of quality assurance, training, fraud prevention and compliance).

Information about other individual
If you give us information on behalf of someone, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his or her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; and
• give consent to the processing of his or her personal data.

Use of cookies

• Session / Application Based Cookie – These are cookies that are necessary to make our website function correctly. The do not track users and they expire within 5 minutes of inactivity or as soon as you close your browser or logout.
• Persistent / Tracking Cookies – These are cookies that are used to monitor performance, provide additional functionality such as remembering your preferences or online behavioural advertising.

Your rights
You have the right, subject to the payment of a small fee (currently 10) to request access to personal data which we may process about you. If you wish to exercise this right you should:

• put your request in writing;
• include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
• attach a cheque in the amount of 10 Euros + VAT made payable to Hy-Lok; and
• specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge.  If you wish to exercise this right you should:

• put your request in writing;
• provide us with enough information to identify you (e.g. account number, username and registration details); and
• specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes.  If you wish to exercise this right you should:

• put your request in writing an email sent to [email protected] with the word Unsubscribe in the Subject of the email.
• provide us with enough information to identify you (e.g. account number, username and  registration details); and
• if your objection is not to direct marketing in general, but to direct marketing by a particular media (e.g. email or telephone) please specify the media you are objecting to.

Our contact details
We welcome your feedback and questions.  If you wish to contact us, please send an email to [email protected] or you can write to us Hy-Lok, Unit 25 Pier Road Industrial Estate, Pier Approach Road, Gillingham, Kent. ME7 1RX or call us on 01634 570218.

We may change this privacy policy from time to time.  You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.